MOST COMMONLY ASKED QUESTIONS - ADMIN TEAM :-
1. What is your office address?
‣ Smile Wellness
‣ 333 15th Street, Suite 3A, Hoboken, New Jersey 07030
2. What are your office hours?
‣ Monday through Friday: 8:00 AM – 5:00 PM
‣ Lunch break: 12:00 PM – 1:00 PM
3. What is your contact number?
‣ (201) 685-0171
4. How can I schedule an appointment?
‣ Call us, email us, or schedule online through our website: https://mysmilewellness.com/
Email : info@mysmilewellness.com
5. Is parking available?
‣ Yes! Street parking along with Discounted parking is available for our patients on te first floor of Trader Joe’s garage (walking distance from the office). Bring your parking ticket for a discounted parking price.
6. Why do you require pre-payments?
‣ We are a concierge practice that provides personalized care with minimal to no wait times in a calm less crowded environment. Pre-payments are required as our doctors review patient care prior to their arrival along with lengthy time in office to provide you unhindered care.
7. What is your rescheduling and cancellation policy?
‣ We require at least 48 hours’ notice to avoid a fee for routine care. For treatment
8. What is the consultation fee?
‣ We split most consultations depending on timing with prescreenings and in person visits. Virtual pre-screenings in advance of the appointment allow you to review medical history and office policies with a member of our team so that in person consultations are catered all towards patient care.
10. Do you accept insurance?
‣ We chose to build a patient-centered model for our practice that does not allow insurance companies to dictate the care we provide; this means that we are not contracted with insurance carriers and are considered completely out-of-network. Because of this, payment will be expected during the time of your visit. Our office does, however, provide a courtesy claim form and superbill to support your insurance reimbursement submissions.
11. Do you help with insurance claims?
‣ Yes! We provide completed ADA claim forms and superbills to submit to your insurance.
12. Will my insurance reimburse me?
We recommend contacting your insurance provider directly for any further details. We can provide you with a billing guide with relevant information. Please not prescreenings are not reimbursable , however, full fee of consultations can be submitted for reimbursement.
13. Can I use my HSA/FSA card?
‣ Yes, HSA and FSA cards are accepted.
14. Who are your doctors and providers?
‣ Dr. Radhika Kapoor – Board-Certified Integrative, Holistic, Laser Dentist
‣ Dr. Rachel Vanderminden – General Dentist
‣ Dr. Emil Capetta – Oral Surgeon
15. Do you treat children and adults?
‣ Yes, we see infants, children, teens, and adults.
16. What services do you offer for adults?
‣ Cosmetic Dentistry
‣ General Dentistry
‣ Invisalign
‣ Professional Dental Cleanings
17. Do you offer routine dentistry along with specialized services?
‣ Yes, we do!
Our routine dental procedures using a holistic approach include: pediatric dentistry, oral surgery and general dentistry for adults, invisalign, teeth whitening, cosmetic veneers
Our specialized services include:
• nutritional counseling
tongue tie procedures using various laser modalities
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• Myofunctional assessments for teeth grinding, tmj, neck tension
• Airway-focused evaluations for all ages
• In-house therapy with on site physical therapists and speech therapist for pediatric patients
• Laser gum procedures
Laser dentistry- needless /drilless restorative treatments
Minimally invasive cosmetic dentistry
• Photobiomodulation - Low-level red light therapy
Extra Questions.
1. What is holistic dentistry?
Holistic dentistry focuses on whole-body health using non-toxic, biocompatible materials and minimally invasive techniques.
2. How can I schedule an appointment?
You can call us directly or schedule online through our website.
3. Why do you require pre-payments?
Pre-payments reserve your appointment time and ensure smooth check-in and billing.
4. Do you see emergency patients?
Yes, we accept dental emergencies and will do our best to see you as soon as possible.
5. Do you offer full dental scans, like CBCT?
Yes, we offer CBCT imaging when needed for diagnosis and treatment planning.
6. Are your treatments free from toxic materials?
Yes, all our materials are non-toxic, BPA-free, mercury-free, and safe for all ages.
7. What steps do you take to ensure a safe, non-toxic environment during procedures?
We use filtered air, BPA-free instruments, and mercury-free practices to maintain a clean and safe space.
8. Is there a way to reduce dental anxiety naturally?
Yes, we offer natural calming techniques, essential oils, and gentle child-friendly distractions.
9. What is your rescheduling and cancellation policy?
We ask for at least 48 hours’ notice to reschedule or cancel without a fee.
10. What is your refund policy?
Refunds are handled on a case-by-case basis depending on services rendered.
11. Do you accept dental insurance?
We do not accept insurance because many plans limit or deny procedures that children truly need, we prioritize care, not policy restrictions.
12. Why don’t you accept insurance?
Insurance companies often dictate or delay needed care. We provide treatment based on clinical need, not insurance approval.
13. Can I still submit a claim to my insurance?
Yes, we provide a detailed receipt (superbill) or ADA claim form for you to submit for possible reimbursement.
14. Will my insurance reimburse me?
Reimbursement depends on your individual plan—please check with your provider directly.
15. Can I use my HSA or FSA card?
Yes, we accept HSA and FSA cards for eligible services.
16. Does a frenectomy hurt?
With laser technology, most infants and children experience little to no discomfort.
17. How long does the appointment take?
Most frenectomy appointments take about 60 minutes from start to finish.
18. Does the procedure bleed when performed on infants?
Bleeding is minimal to none, especially when using a laser.
19. Will you hold down my baby during the frenectomy?
No, we gently swaddle and hold your baby to keep them safe and comfortable throughout the procedure.
20. Can I be with my child during the frenectomy?
For safety and to maintain a distraction-free, sterile environment, parents are not allowed in the laser room—but you’ll be reunited right after.
21. How do I know if my child needs a frenectomy?
A consultation helps determine if a tongue or lip tie is affecting your child’s feeding, speech, or oral development.
22. What happens after a frenectomy procedure?
We provide thorough aftercare instructions, exercises, and follow-up support to ensure proper healing.
23. How long does it take for my baby to recover after a frenectomy?
Recovery usually takes 2–6 weeks with consistent aftercare and stretches.
24. Can my baby breastfeed after a frenectomy?
Yes, and many babies breastfeed more effectively afterward.
25. Do you offer sedation for my child during procedures?
Yes, we offer sedation options based on your child’s needs and the type of procedure.
26. Can adults get frenectomies too?
Yes, we perform frenectomies for patients of all ages.
27. Do you use lasers for all treatments?
We use laser technology when appropriate, as it promotes faster healing and minimizes discomfort.
28. How much does a frenectomy cost?
Frenectomy costs vary by age and case complexity, but we will review all fees up front before treatment.
29. Can I schedule a follow-up visit after the procedure?
Yes, follow-up visits are encouraged and can be scheduled to support healing.
30. What can we expect during our 1-year-old’s first dental visit?
We gently examine your child’s mouth, do a light cleaning, assess airway development, discuss oral habits, share nutritional tips, and answer all your questions.
31. What should I bring for my child’s first visit?
Bring your ID, your child’s dental records (if available), and a favorite toy or blanket to help them feel at ease.
32. Are the materials you use safe for my child?
Yes, we use only non-toxic, biocompatible materials that are safe for children.
33. What if my child is nervous about the dentist?
We use a gentle, child-friendly approach and offer natural, calming techniques to ease anxiety.
34. Do you treat children with special needs?
Yes, we provide compassionate, personalized care for children with special needs.
35. Do you work with my child’s medical provider?
Yes, we’re happy to collaborate with your child’s healthcare team for coordinated care.
36. Can I bring my child to an adult appointment?
We recommend children see a pediatric dentist unless it's an emergency; if they join you, please bring someone to supervise them.
37. How much experience does Dr. Kapoor have?
Dr. Kapoor has extensive experience in pediatric and holistic dentistry, with advanced training in laser procedures and frenectomies.
38. Are you open to second opinions or working with holistic practitioners?
Absolutely—we support integrative, collaborative care for your child’s well-being.
39. What is your consultation fee?
Our consultation fee is $375 for all new patients. This includes a comprehensive evaluation, time with the doctor, and a personalized care plan.
40. Is the consultation fee refundable or transferable?
The consultation fee is non-refundable and non-transferable, as it reserves dedicated time with the doctor and clinical team.
41. Will I be charged if I reschedule or cancel my appointment?
Yes, rescheduling or canceling without 48 hours’ notice will incur a fee, as we reserve this time exclusively for you.
42. Are treatments included in the consultation fee?
No, any procedures or treatments recommended after the consultation are billed separately. We’ll always review all costs with you beforehand